Frequently Asked Questions

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What makes Jenny the Jeweler different from other jewelry stores?

At Jenny the Jeweler, you'll find more than just beautiful jewelry; you'll find a trusted advisor. With 16 years of experience, Jenny offers a non-pressure, educational approach to jewelry selection and custom design. We focus on building lasting relationships and creating pieces as unique as your love story. Our process is collaborative. we guide you through every step, from initial consultation to final creation, ensuring you feel confident and informed throughout your journey.

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How does the custom design process work, and how long does it take?

Our custom design process is a collaborative journey that typically takes 2-3 weeks from initial consultation to completion. Here's what to expect: Step 1: Consultation (1-2 hours) - We'll discuss your vision, style preferences, budget, and timeline while exploring design options. Step 2: Material Selection - We'll help you choose the perfect stones and metals for your piece. Step 3: Design Development - Jenny creates detailed sketches and CAD renderings for your approval. Step 4: Creation - Our skilled artisans bring your design to life with meticulous craftsmanship. Step 5: Final Fitting & Delivery - We ensure your piece fits perfectly and meets your expectations. Throughout the process, we keep you informed with updates and photos of your piece taking shape.

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Do I need an appointment, or can I just walk in?

While we welcome walk-ins when possible, we highly recommend scheduling an appointment to ensure Jenny can give you her full, undivided attention. You can easily book your consultation through our website or by calling us directly. We offer flexible scheduling, including some evening and weekend appointments to accommodate your busy schedule.

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What should I expect to invest in a custom engagement ring?

Custom engagement rings at Jenny the Jeweler typically range from $4,000 to $15,000+, depending on your specific design, stone selection, and metal choice. During your consultation, we'll work within your comfortable budget range to create something beautiful and meaningful. We believe exceptional quality and custom design should be accessible, and we'll explore all options to maximize value for your investment.

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Can you help me design a wedding band that matches my existing engagement ring?

Absolutely! Creating the perfect wedding band to complement your engagement ring is one of our specialties. Whether your engagement ring was created by us or purchased elsewhere, we can design a wedding band that enhances and harmonizes with your existing piece. We can also create matching sets for couples who want coordinated wedding bands.

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Do you work with family heirloom stones or jewelry that needs to be redesigned?

Absolutely! Working with family heirlooms is one of our most meaningful services. We understand the emotional significance of these pieces and approach each project with special care and reverence.

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Can you resize my engagement ring if needed, and will it affect the ring's integrity?

Yes, we can resize most engagement rings, and proper resizing by skilled craftspeople won't compromise your ring's integrity.

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